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SATISFACTION

We scored one of the highest scores ever recorded by Top Ten Percent!  We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last fifteen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.


COMFORT

Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.


WORKMANSHIP

Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.


SERVICE

We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.


PRODUCTS:

Furnaces
Heat Pumps
Air Conditioners
Thermostats
Mini Splits
Air Cleaners
Humidifiers

SERVICE DEPARTMENT

NATE Certified Since 1963, your friends and neighbors have counted on Hetter's no-nonsense, honest approach to your heating & cooling needs. Our service techs are NATE certified — meaning they have achieved the highest certification in the industry. The NATE certification is a grueling 3-hour test that requires months of study preparation even for the most experienced technician. What this means to you — our customer — is not only the most reliable evaluation of your specific service problem in the region, but reduced diagnostic time.

Hetter's commitment to constantly updating our employee's training is directly reflected in our customer satisfaction surveys. You name the third party evaluator – Angie’s List (Super Service Award winner every year since 2001), Trane (99.8% Customer Satisfaction on ALL service calls ran in 2015), Better Business Bureau (A+ rating) – Hetter shines. What this should indicate to you is our customers trust us and so can you.

While we are a factory authorized service center for Trane, we provide service for all makes and models. Our service technicians are instructed to diagnose your problem and give you a professional opinion as to your best course of action.

Our service fleet utilizes the latest diagnostic technologies to quickly and efficiently determine the nature of your service problem. Our technicians are not only fully trained and EPA certified, but at Hetter Heating & Cooling we have taken another step: ALL SERVICE TECHS HAVE PASSED A NATIONAL BACKGROUND SCREEN. To you, the homeowner and our valued customer, that should mean peace of mind.

We pride ourselves on responding quickly to those most in need - NO HEAT or NO COOL. For emergency repairs, we're available 24 hours a day, seven days a week.

HVAC equipment today – more than ever – needs to be maintained. Like an automobile, maintenance for your HVAC equipment is for safety, efficiency and longevity. Maintenance is important and can prevent a lot of service issues. Hetter Heating & Cooling offers the most thorough & comprehensive maintenance check in central Ohio. Check out our Maintenance Agreement page for more information.

FINANCING

Financing is available on new installations with approved credit provided by Wells Fargo Financial National Bank, An equal housing lender.  You can apply on our website.

SATISFACTION

We scored one of the highest scores ever recorded by Top Ten Percent!  We are an Accredited Business with the Better Business Bureau. Hetter Heating & Cooling is a 2010 recipient of the BBB’s Torch Award for business ethics. We have won the Angie’s List Super Service Award the last fifteen years in a row. Please check our record. How many companies — honestly — will ask you to do that? We are committed - with every installation, every service run and every phone call — to your complete satisfaction.


COMFORT

Our recommendations are made not only to solve your comfort concerns, but give you peace of mind. We not only offer load calculations FREE with every estimate, we’ve devoted an entire web page to it so as to educate our customers on its importance. A comfortable customer is a life long customer. A life long customer will refer our company to a friend or neighbor. Referrals are the best form of advertising.


WORKMANSHIP

Our crews are all factory trained and EPA certified. They are our employees. Our service technicians are NATE certified — the highest certification in our industry. Our customer satisfaction numbers are a direct reflection of the investment we make in continually updating the training of all our employees — especially our technicians. All Hetter service & installation technicians are NATE certified. Passing the NATE exam in our industry is equivalent to the bar exam in the legal world.


SERVICE

We take great care to hire and train the best technicians in the industry. Our service department is responsive, knowledgeable, professional, highly trained and polite. And that's just what our customers say. Our staff is anxious to go above and beyond. We pride ourselves on our service after the sale when a lot of our competition is long gone.


PRODUCTS:

Furnaces
Heat Pumps
Air Conditioners
Thermostats
Mini Splits
Air Cleaners
Humidifiers

SERVICE DEPARTMENT

NATE Certified Since 1963, your friends and neighbors have counted on Hetter's no-nonsense, honest approach to your heating & cooling needs. Our service techs are NATE certified — meaning they have achieved the highest certification in the industry. The NATE certification is a grueling 3-hour test that requires months of study preparation even for the most experienced technician. What this means to you — our customer — is not only the most reliable evaluation of your specific service problem in the region, but reduced diagnostic time.

Hetter's commitment to constantly updating our employee's training is directly reflected in our customer satisfaction surveys. You name the third party evaluator – Angie’s List (Super Service Award winner every year since 2001), Trane (99.8% Customer Satisfaction on ALL service calls ran in 2015), Better Business Bureau (A+ rating) – Hetter shines. What this should indicate to you is our customers trust us and so can you.

While we are a factory authorized service center for Trane, we provide service for all makes and models. Our service technicians are instructed to diagnose your problem and give you a professional opinion as to your best course of action.

Our service fleet utilizes the latest diagnostic technologies to quickly and efficiently determine the nature of your service problem. Our technicians are not only fully trained and EPA certified, but at Hetter Heating & Cooling we have taken another step: ALL SERVICE TECHS HAVE PASSED A NATIONAL BACKGROUND SCREEN. To you, the homeowner and our valued customer, that should mean peace of mind.

We pride ourselves on responding quickly to those most in need - NO HEAT or NO COOL. For emergency repairs, we're available 24 hours a day, seven days a week.

HVAC equipment today – more than ever – needs to be maintained. Like an automobile, maintenance for your HVAC equipment is for safety, efficiency and longevity. Maintenance is important and can prevent a lot of service issues. Hetter Heating & Cooling offers the most thorough & comprehensive maintenance check in central Ohio. Check out our Maintenance Agreement page for more information.

FINANCING

Financing is available on new installations with approved credit provided by Wells Fargo Financial National Bank, An equal housing lender.  You can apply on our website.

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